ServiceNow Cloud call center
ServiceNow Cloud Call Center and Integration with Amazon Connect
One of the not so well-known features of ServiceNow is the possibility for seamless integration of Amazon Connect, which is an omnichannel contact center as a cloud service.
Amazon connect is
Öffentliche IT-Landschaft
Öffentliche IT-Landschaft in Deutschland
Hier eine Übersicht von lokalen IT-Providern nach Bundesländern und spannenden Links zu Angeboten auf Bundesebene.
Aus aktuellem Anlass, wir stellen hier nur die Körperschaften Öffentlichen Rechts vor die als Landes oder Städtische IT-Betriebe fungieren oder Privatwirtschaftliche
Certificate Management
Certificate Management
Sometimes I wish I were born later, when looking back to my operation days. You might ask yourself What the heck?
When I think of on how many occasions, we had to check manually the expiry date of
Die Digitalisierung der Verwaltung
Digitalisierung der Verwaltung
Im Zuge einer Analyse habe ich Bundesweit mit über 20 Kommunalen IT-Dienstleistern und rund 245 Städten/Gemeinden gesprochen. Hier ein paar Highlights aus den Gesprächen:
- Das Thema Digitalisierung der Verwaltung ist in den Köpfen angekommen und auch verankert.
Continual Service Improvement
Continual Service Improvement
Today I would like to give you an inside into another jewel in the ServiceNow crown which is rarely seen in the news.
The Continual Service Improvement process (CSI) is up to my experience one of the
Dancing with more partners is better…
Dancing with more partners is better..
If you are a dancer and can adopt to different styles like Salsa, Tango, Rumba, Cha Cha and so on you are gifted. But usually you have a favourite one, the one where you
How to start a journey into ServiceNow?
How to start a journey into ServiecNow?
Hi folks,
in last days I was asked by serveral graduates what is the best way to start into ServiceNow.
And even if it’s for us that we’ve been in this for years
ServiceNow Platform Operations
ServiceNow Platform Operations
You will find some links to the ServiceNow best practices and insight how a platform operation team should look alike on the bottom of this Article. Thanks to Mark Tonsetic for sharing.
Starting point
In last month